Repair Terms and Conditions

*We may revise the repair terms and conditions from time to time.

1. We do repairs for ordinary use. If you think your camera/lens has any antique value, please inform us in advance, in which case the handling method is different. If you don't indicate this, we shall repair in the ordinary way and cannot make changes in the midstream.

2. We shall apply the repair standards which we have set depending on repairs.

3. Regarding the standards and procedure of the work which require special techniques, we shall apply those that are set by us.

4. In the case where genuine parts are not available, we may use repair parts that we produced, and we may also use second-hand parts that we restored.

5. The paint color will be a similar color to the one you specify. If you have any requests regarding the color scheme of paint or color of the lettering on the engraved parts, please include the details in your request. If we find any parts that you did not specify the color during the work, we will make a decision at our discretion.

6. Turnaround time can be delayed due to parts availability and busy season. In addition, depending on the contents of the repairs, it may take a longer time.

7. If we find your equipment to be damaged beyond repair or parts are not available during work, we will send back the equipment to you.

8. In case we send back the equipment due to unrepairable, the malfunction condition of the equipment may differ from when we received it.

9. If we find your equipment to have been damaged by water, dirt and dust, or has been disassembled in a wrong way, we will re-estimate the cost or return it as an unrepairable product.

10. In principle, you cannot change the contents of your repair request after you have proceeded with the repairs. If you really need to make changes, a re-quote fee of 3,000 yen (excluding tax) will be charged. However, significant modifications to your repair request may result that we may have to postpone the proceeded date until the date of the re-quote. Alternatively, we may have to return the item to you and ask you to send it to us again after submitting your new repair request form. We apologize for the long lead times, especially for painting, but modifying the repair contents would be time-consuming and could lead to further delays. Therefore, we kindly ask that you avoid making changes after proceeding with the repair.

11. In principle, you cannot cancel your repair request once the repair works have begun. Even if you request a cancellation, you are still responsible for paying the full amount.

12. We take particular care of your equipment. However, if we damage your item due to unavoidable matters during work and it is beyond repair, we will return your equipment with apologies, and compensation amount will be limited to the amount of the repair cost estimate.

13. We may not be able to accept a request of redoing repair with regard to scratches.

14. We may not be able to accept a request of redoing repair with regard to feeling, touch and other individual differences.

15. We judge the item is good if it is within the standards by our measurement. We will not judge the focus, color, exposure, etc by print or negatives.

16. If damage has occurred to your equipment by reasons attributable to our services after delivery of the repaired items, the compensation amount will be limited to the amount already paid.

17. We think repairs can be completed by mutual cooperation with our customers. We may not be able to accept the consultation upon a non-gentlemanly behavior and attitude of our customers.

18. Please understand that repair service is not our obligation since our company is not a manufacturer. We do not return the defective parts which are replaced.

19. The ownership rights for the defective parts replaced along the repair belongs to our company.

20. In case parts replacement is required at warranty repair, we may ask to cover cost of replacement part.

21. We do not do test shooting with using film. If you have issue of light leak or film scratches, please inform us in advance. If you don't indicate this, we may not be able to guarantee.

22. There are cases your product will be uploaded on blogs, Instagram and etc. taking photos during the repair stage. We will erase all personal identifiers, eg. serial number. Please let us know in advance if you do not want your item posted in any way.

23. Repair fees will be paid in Japanese Yen. Please note that repair fees cannot be paid in currencies other than Japanese Yen.

About Billing Schedule
You can pay either "when you order the repairs" or "when they are complete." Please let us know which option you prefer when you order.

*After you pay the repair cost, if any additional costs are required during the repair process, we will charge you for them once the repair is complete.
*For items that are highly likely to be unrepairable, we ask that you to pay after the repair is complete.
*Depending on the repairs, we may ask for payment in advance. 

[Notes]
We kindly ask that you settle the payment for the repair fee at your earliest convenience after we notify you that the repair is completed. In the event that we are unable to contact you or unable to receive the repair fee within six months after the repair completion, for any reason, we will assume that you have relinquished ownership of the repaired item and will dispose of it at our discretion. We appreciate your understanding.

November 2025
Kanto Camera Co., Ltd.